Kart Racing Pro Official Forum

General => Bug reports => Topic started by: xxsimonexx on February 14, 2012, 04:25:57 PM

Title: problem when lanch kart.exe
Post by: xxsimonexx on February 14, 2012, 04:25:57 PM
when i launch kart.exe the program crashed (i have upgrade my driver and i launch as admin but it doesn't run, i've a pc with windows 7,8GB ram, i7 and 2GB video card. Sorry for my bad English but I'm Italian  ;) ) How i can do ????
Title: Re: problem when lanch kart.exe
Post by: PiBoSo on February 14, 2012, 10:04:03 PM

Could you please post the hardware specifications?
Are graphics drivers updated, too?
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on February 14, 2012, 10:39:56 PM
 i've ati radeon HD 6770M (2GB) and all drivers are updated
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on February 16, 2012, 03:34:52 PM
how can i i do ???  ?
Title: Re: problem when lanch kart.exe
Post by: PiBoSo on February 17, 2012, 12:35:11 AM
Quote from: xxsimonexx on February 16, 2012, 03:34:52 PM
how can i i do ???  ?

Are other 3D programs working correctly?
Which graphics drivers version are you using?
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on February 17, 2012, 02:14:37 PM
the programme are mobile intel HD graphics ,graphic HD intel; are they the problems ?
Title: Re: problem when lanch kart.exe
Post by: PiBoSo on February 17, 2012, 03:18:15 PM
Quote from: xxsimonexx on February 17, 2012, 02:14:37 PM
the programme are mobile intel HD graphics ,graphic HD intel; are they the problems ?

If the system has a double-GPU with Intel and ATI, please try to force the ATI GPU.
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on February 18, 2012, 11:00:52 AM
yes, my system have double GPU but there ins't intel..... there are ati and nivida..
Title: Re: problem when lanch kart.exe
Post by: PiBoSo on February 18, 2012, 02:15:31 PM
Quote from: xxsimonexx on February 18, 2012, 11:00:52 AM
yes, my system have double GPU but there ins't intel..... there are ati and nivida..

That is an unusual setup.
Could you please post or send to support@kartracing-pro.com the file e3dlog.txt that should be generated in Kart Racing Pro installation directory?
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on February 18, 2012, 04:25:31 PM
here is the file  ;)
Title: Re: problem when lanch kart.exe
Post by: PiBoSo on February 18, 2012, 04:58:34 PM

Thank you.
According to the log, OpenGL is running in software mode.
Please make sure to update the graphics drivers to the latest official ones from the GPU manufacturer.
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on February 20, 2012, 03:40:01 PM
i'm sure that my drivers are update (official AMD site has said so)....

edit: if i send you my driver can you also make compatible for my pc (and all those who have the same) ???  ?
Title: Re: problem when lanch kart.exe
Post by: xxsimonexx on March 29, 2012, 04:58:32 PM
now i've installated new beta 6 and all go well!!!! thanks you :D